Privacy Policy

We collect information you provide directly, including:

• Account registration information (name, email address, organization name)
• Pet profile information including photos, videos, and descriptions
• Feedback and session data from coaching interactions
• Communications you send to us

We also collect limited usage data automatically, including session analytics and feature usage to improve the platform.

We use the information we collect to:

• Provide, operate, and improve our services
• Generate AI-assisted pet presentation content on your behalf
• Send transactional communications related to your account
• Analyze usage patterns to improve coaching effectiveness
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for targeted advertising.

Our video publishing tools use the YouTube Data API to publish adoption videos to the Wag On Home YouTube channel. All YouTube API calls are made by our servers using Wag On Home’s own credentials — you do not need a Google or YouTube account to use this feature. Videos are published as unlisted and accessible only via the link we provide.

• We use the YouTube Data API solely to upload videos to the Wag On Home YouTube channel
• We do not access your Gmail, Google Drive, or other Google services
• Our use of Google APIs complies with the Google API Services User Data Policy
• Videos uploaded to YouTube remain subject to YouTube’s Terms of Service

We share information only in the following circumstances:

• Service providers: We use third-party providers (including Supabase, Vercel, Cloudflare, Railway, and Netlify) to operate our infrastructure. These providers process data on our behalf under appropriate data protection agreements.
• Rescue syndication: Pet profile information you publish through our platform may be shared with adoption listing services (such as RescueGroups.org, Petfinder, and Adopt-a-Pet) as directed by you.
• Legal requirements: We may disclose information if required by law or to protect the rights and safety of our users.

Wag On Home sends text messages about animal transports and rescue activity you're part of, such as trip updates, schedule changes and account notices. You receive texts only if you've agreed to them, and agreeing isn't a condition of using Wag On Home. We don't send marketing texts.

For the full terms, see our SMS Consent page.

• No mobile sharing: We don't share or sell your mobile number or text opt-in data with third parties or affiliates for marketing or promotional purposes.
• Message frequency: Message frequency varies by run, about 2 to 20 or more per run depending on the number of stops.
• Message and data rates may apply. Check your mobile carrier plan for details.
• Opt-out and help: Reply STOP at any time to stop messages, or HELP for help. You can also email hello@wag-on-home.com.

We retain your account information for as long as your account is active. Media files (photos and videos) uploaded through our platform are retained for the life of your account. We maintain archival storage for pet data and adoption records. Uploaded media is not deleted from YouTube or other platforms you have published to.

You may request access to, correction of, or deletion of your personal information at any time by contacting us at privacy@wag-on-home.com. We will respond within 30 days.

We use industry-standard security practices to protect your information, including encrypted connections (HTTPS) and access controls. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address.

If you have questions about this Privacy Policy, please contact us at:

Wag On Home, Inc.

privacy@wag-on-home.com